Refund/ Exchange Policy

We aim to provide our customers with a unique online shopping experience that ensures you are 100% satisfied with your purchase.

Lya Racks accepts the Refund( Store Credit)/Exchange for the order within 3 days of receiving the order for reasonable reasons by our customer Terms and Conditions. Which we summarize here:

  • If we sent you wrong size or color.
  • If you received a defective item. 
  • If the size doesn't fit, we accept only Exchange. 
  • Items purchased at a discount are not eligible for a return or refund. 
  • Refund will be made only via STORE CREDIT for the price of the item returned excluding any taxes, transfer fees, duties, or shipping paid in case the reason of return was ( Didn't like it). 

All the approved exchange and return requests are subjected to two conditions:
  1.  Sending the order back in the same condition( New, unused, no perfume or washing smell or sign of use, with the tags).
  2.  Cover the shipping & customs costs( If there was no mistake from Lya Racks side).